Strategies and Tactics for Managing Difficult Employee Conversations
Speaker: Audrey Halpern
Speaker Designation: Soft Skills Trainer
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Speaker: Audrey Halpern
Speaker Designation: Soft Skills Trainer
The ability to handle crucial and difficult conversations effectively, where one is required to be mindful of one’s thoughts, emotions, impulses, words, voice, and facial expressions is crucial for Managers and Leaders. The lack of attention to one’s communication during important conversations can turn out to be a costly mistake.
Communication can become a challenge and an emotionally charged event during performance evaluations, in times of crisis, change in the direction of the project, etc.
Empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome.
This course is suitable for anyone who is facing a difficult conversation and would like to develop the knowledge and skills to tackle it confidently and effectively.
This webinar is suitable for professionals across various industries, including healthcare, finance, education, retail, manufacturing, and more. It is also suitable for anyone who wants to improve their communication skills and learn effective techniques for handling challenging workplace situations.
Audrey Halpern has had an exemplary 20+yr training facilitation/learning and development career, developing custom soft skills employee programs, on-boarding and Train the Trainer experiences. She is an experienced Facilitator, instructional designer, and learning and development/HR professional with a passion for making a difference. Since 1992, Audrey has been consulting with corporate clients, developing customized content and facilitating soft skills, emotional intelligence, leadership and communication content face to face and through global webinars for clients in a variety of industries.
Previously a Director of Training with a telecom company, she has experience in both management and consulting. She has been an adjunct professor for the MBA program at Hofstra University and New York Institute of Technology where she taught presentation skills/communication skills. She has coached MBA students in successfully navigating their internships.
As a trainer, she utilizes impactful activities to build confidence and essential 21st century skills for individuals and teams to communicate and collaborate effectively. Audrey is a faculty member of the American Management Association in New York where she teaches professional development topics throughout the Northeast.